Privacy Policy

Privacy Policy for Misty Mountain Phants

Effective Date: Feb 19, 2026

At Misty Mountain Phants (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at mistymountainphants.com (the “Site”).

1. Information We Collect

We collect information from you in the following ways:

Information You Provide Directly

When you create an account:

  • Name
  • Email address
  • Username and password
  • Any other information you choose to provide in your profile

When you make a purchase:

  • Billing and shipping address
  • Payment information (processed securely through our payment processor – we do not see this)
  • Phone number (if provided)
  • Order history

When you sign up for our newsletter:

  • First name
  • Last name
  • Email address

When you comment on blog posts:

  • Name
  • Email address
  • Website (optional)
  • Comment content

When you contact us:

  • Any information you include in your message
  • Email address
  • Name

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and how you interact with our Site:

  • Browser type and version
  • Operating system
  • IP address
  • Pages you visit and time spent on those pages
  • Referring website
  • Date and time of your visit

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our Site
  • Improve Site functionality
  • Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

To fulfill your orders:

  • Process and ship your gecko purchases
  • Send order confirmations and updates
  • Handle returns or exchanges

To communicate with you:

  • Send newsletters (only if you’ve subscribed)
  • Respond to your inquiries and customer service requests
  • Send important updates about your account or our policies
  • Share information about phant care and husbandry

To improve our Site and services:

  • Analyze how visitors use our Site
  • Troubleshoot technical issues
  • Develop new features and content

To comply with legal obligations:

  • Maintain records as required by law
  • Respond to legal requests

3. How We Share Your Information

We do not sell your personal information to third parties.

We may share your information only in the following limited circumstances:

Service Providers

We share information with trusted third-party service providers who help us operate our business, including:

  • Payment processors (to process your orders securely. This is automated and we do not see or maintain any payment information beyond what type of payment it was and if it was successful.)
  • Shipping carriers (to deliver your geckos)
  • Email service providers (MailPoet, to send newsletters)
  • Web hosting providers (to host our Site)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users or the public
  • Prevent fraud or abuse

Business Transfers

If Misty Mountain Phants is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You can access and update your account information at any time by logging into your account on our Site.

Newsletter Unsubscribe

You can unsubscribe from our newsletter at any time by:

  • Clicking the “unsubscribe” link at the bottom of any newsletter email
  • Contacting us directly at [INSERT EMAIL]

Account Deletion

You can request deletion of your account by contacting us at [INSERT EMAIL]. Please note that we may retain certain information as required by law or for legitimate business purposes.

Cookie Preferences

You can control or delete cookies through your browser settings. Please note that disabling cookies may limit your ability to use certain features of our Site.

Do Not Track

Some browsers have a “Do Not Track” feature that lets you tell websites you do not want to have your online activities tracked. We currently do not respond to Do Not Track signals.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

  • Secure Socket Layer (SSL) encryption for sensitive data transmission
  • Regular security assessments
  • Restricted access to personal information on a need-to-know basis
  • Secure password protection for user accounts

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. International Visitors

Our Site is operated in the United States. If you are visiting from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. By using our Site, you consent to this transfer.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated Privacy Policy on this page and update the “Effective Date” at the top.

We encourage you to review this Privacy Policy periodically. Your continued use of our Site after we post changes constitutes your acceptance of those changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Misty Mountain Phants
Email: yvette@mistymountainphants.com
Website: https://mistymountainphants.com

Summary

In plain language, here’s what this means:

  • We collect information when you create an account, make a purchase, sign up for our newsletter, or comment on our blog
  • We use your information to fulfill orders, send newsletters, improve our Site, and comply with legal requirements
  • We DO NOT sell your information to anyone
  • We share information only with service providers who help us run our business (like payment processors and shipping carriers)
  • You have rights to access, correct, or delete your information
  • You can unsubscribe from our newsletter anytime
  • We take security seriously and protect your information with industry-standard measures